Contact & Support
Get help, report bugs, suggest features, or get in touch with the Worduel team.
How to Contact Support
We love hearing from our community! For support, bug reports, feature requests, or general feedback, please contact us directly.
Contact Information
Creator: Alain Rizkallah
Email: alain.rizkallah.96@gmail.com
Company: CODE Alain (Auto-entrepreneur)
Address: 4 Rue Germaine Tailleferre
94110 Arcueil, France
We typically respond within 24-48 hours. Your feedback helps us improve Worduel and shape future features. Whether you have a technical question, a gameplay suggestion, or just want to share your experience, we're here to listen.
Bug Reporting Process
When reporting bugs, please include as much detail as possible. Describe what you were doing when the issue occurred, your browser and device information, any error messages you saw, and steps to reproduce the problem. This information helps us identify and fix issues quickly.
Include screenshots or screen recordings if possible, as visual information can be very helpful for diagnosing issues. The more information you provide, the faster we can resolve the problem.
Feature Request Guidelines
We welcome feature suggestions! When submitting a feature request, describe the feature in detail, explain how it would improve your Worduel experience, and provide any relevant context. We consider all suggestions and prioritize based on community interest and feasibility.
Community feedback directly influences our development priorities, so your suggestions matter. We review all feature requests and consider them for future updates.
Response Times and Expectations
We aim to respond to all inquiries within 24-48 hours during business days. For urgent technical issues, we prioritize responses to ensure you can continue enjoying Worduel. For feature requests and general feedback, responses may take slightly longer as we consider them carefully.
We appreciate your patience and understanding. Every message is read and considered, even if we can't implement every suggestion immediately.